Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Hairlune.site.

We are committed to providing quality hair accessories and decorative hair sticks that meet our customers' expectations. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Return Policy

Customers may request a return within thirty (30) days of receiving their order.

To qualify for a return, items must:

  • Be unused and in their original condition

  • Include original packaging whenever possible

  • Not show signs of damage caused by misuse, alteration, or improper handling

  • Be accompanied by proof of purchase

Free Returns

Hairlune.site offers free returns for eligible orders within the 30-day return period.

If your return request is approved, our support team will provide return instructions.

Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged through customer misuse

  • Products modified after delivery

  • Clearance, promotional, or final-sale items where specified

  • Gift cards and digital products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within seven (7) days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photographs showing the problem

We will review the claim and provide a replacement, refund, or alternative solution when appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method.

Depending on your financial institution, refunds may take 5–10 business days to appear.

Order Cancellation

Orders may be canceled before shipment.

Once an order has entered fulfillment or shipping, cancellation may no longer be possible.

Contact Information

For return or refund inquiries, please contact:

Hairlune.site

Email: support@Hairlune.site

Phone: (250) 687-4220

Address:
3762 Pass Creek Rd
Crescent Valley, BC V0G 1H1
Canada